r789 Terms & Conditions — Platform Rules & Player Agreement

In these Terms and Conditions, the following definitions apply unless context otherwise requires:

• "r789" / "Platform" / "we" / "us" / "our" refers to r789.bid and its operating entity, including all affiliated services, staff, agents, and contractors.
• "Player" / "User" / "you" refers to any individual who accesses, registers on, deposits into, or otherwise uses the r789 platform.
• "Account" refers to the registered player account created on the r789 platform, associated with a unique mobile number or email address and a PKR wallet.
• "Funds" / "Balance" refers to real-money PKR amounts deposited into or won through an r789 account, excluding bonus funds unless otherwise stated.
• "Bonus Funds" refers to any promotional credits, free spins value, cashback, or other non-cash incentives credited to a player's account by r789.
• "KYC" means Know Your Customer — the identity verification process conducted by r789 using government-issued documentation, including CNIC.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked before it or associated winnings may be withdrawn.
• "Prohibited Territory" refers to any jurisdiction in which use of the r789 platform is prohibited under applicable local law.

By accessing the r789 platform at r789.bid — whether by visiting the website, registering an account, logging in, making a deposit, placing a wager, or accepting any promotional offer — you unconditionally agree to be bound by these Terms and Conditions, along with any additional rules or policies referenced herein, including the r789 Privacy Policy and Responsible Gaming Policy.

These Terms constitute the entire agreement between you and r789 with respect to your use of the platform. They supersede any prior agreements, representations, or understandings, whether oral or written, relating to the same subject matter.

To register and maintain an account on r789, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. r789 enforces a strict 21+ age policy and verifies age through CNIC-based KYC before processing any withdrawal.
• You must be a human individual — corporate accounts, bot-operated accounts, and automated registrations are not permitted on r789.
• You must not already hold an active or previously suspended r789 account. Only one account per person is permitted.
• You must not be subject to self-exclusion on r789 or any other gaming platform under a shared exclusion scheme applicable to r789.
• You must provide accurate, truthful, and current information during registration, including your legal name as it appears on your CNIC, your active Pakistani mobile number, and a valid email address.
• You must not be registering on behalf of another person or as a nominee for any third party.

r789 reserves the right to decline any registration application at its sole discretion without being required to provide a reason. Registration does not constitute a guarantee of access to all r789 services — certain features may require completed KYC verification before they become available.

r789 is required under its international gaming license to conduct Know Your Customer (KYC) verification on all accounts before processing withdrawals. KYC verification at r789 requires the submission of the following documentation:

• Identity Verification: A clear photograph or scan of your valid Pakistani National Identity Card (CNIC), showing your full legal name, CNIC number, date of birth, and photograph.
• Address Verification: A recent utility bill, bank statement, or official document not older than three months, showing your name and current residential address within Pakistan.
• Payment Method Verification: Evidence of ownership of the JazzCash, EasyPaisa, or bank account used for deposit, where required by r789's compliance team.

r789 reserves the right to request additional documentation at any stage for enhanced due diligence purposes. Until KYC verification is complete, r789 may restrict withdrawals, limit deposit amounts, or suspend access to certain platform features. All documentation submitted is handled in accordance with the r789 Privacy Policy.

r789 accepts deposits in Pakistani Rupees (PKR) via the following payment methods: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank. Additional payment methods may be made available from time to time and will be displayed in the r789 cashier section at the relevant time.

The following rules apply to all deposits made on the r789 platform:

• Deposits must be made from a payment account registered in your own name. Third-party deposits — where the payment source belongs to another person — are not permitted and will be reversed upon detection.
• r789 sets minimum and maximum deposit limits that are displayed in the cashier section at the time of deposit. These limits may vary by payment method and account verification status.
• Deposits made via JazzCash and EasyPaisa are typically credited to your r789 account within minutes of confirmation. Bank transfer deposits may take longer depending on the processing times of the sending institution.
• r789 does not charge deposit fees, however your payment provider may apply their own transaction charges. r789 is not responsible for any fees levied by third-party payment processors.
• Deposited funds are held in a PKR wallet within your r789 account. r789 does not pay interest on account balances.

r789 reserves the right to decline, reverse, or place a hold on any deposit at its discretion where there are reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms.

Players may request withdrawals of real-money balance from their r789 account subject to the following conditions:

• KYC verification must be completed in full before any withdrawal can be processed. r789 will not process withdrawal requests from unverified accounts.
• Withdrawals must be made to the same payment method used for the original deposit, where technically possible. This requirement exists to prevent money laundering through the r789 platform.
• Any active bonus funds attached to your account must be fully wagered through in accordance with the applicable wagering requirements before real-money withdrawals can be processed. Requesting a withdrawal with an uncleared bonus may result in the bonus and any associated winnings being voided.
• r789 aims to process withdrawal requests via JazzCash and EasyPaisa within 5 to 30 minutes of approval. Bank transfers may take up to 2 business hours depending on banking infrastructure.
• r789 applies minimum and maximum withdrawal limits that are displayed in the cashier section. Players wishing to withdraw amounts above the stated maximum may need to submit multiple requests across multiple processing cycles.

r789 reserves the right to conduct additional verification checks before processing any withdrawal of a significant amount. This is a standard anti-money laundering procedure and does not indicate any assumption of wrongdoing on the part of the player.

r789 offers a range of promotional incentives to registered players, including welcome bonuses, reload bonuses, live casino cashback, free spins, and VIP rewards. All r789 promotions are subject to the following general conditions, in addition to any specific terms stated at the time of the individual promotion:

• All bonus offers are intended for personal entertainment purposes only. r789 may, at its discretion, limit bonus eligibility or withdraw a bonus offer where it believes the offer is being exploited systematically or in bad faith.
• Wagering requirements must be met within the time period specified in the individual promotion's terms. Bonus funds not wagered within this period will expire and be removed from your account without compensation.
• Unless stated otherwise in the specific promotion terms, bonus funds must be wagered before real-money funds in your r789 account.
• r789 reserves the right to amend, suspend, or cancel any promotion at any time and without prior notice in the event of technical errors, unforeseen circumstances, or evidence of promotional abuse.
• Only one welcome bonus is available per player, per household, per device, and per IP address. r789 uses these signals to detect and prevent duplicate account registrations for bonus abuse.
• Winnings derived from free spins or other non-deposit bonus credits may be subject to separate maximum win caps, which will be stated in the individual promotion terms.

All games available on the r789 platform are operated using certified random number generators (RNGs) or live dealer studios subject to third-party testing and regulatory oversight. r789 is committed to providing provably fair gaming outcomes to all players.

The following game rules apply across all r789 gaming products:

• Game outcomes are determined solely by certified random processes or live physical game actions. r789 does not manipulate outcomes based on player bet size, account status, recent win/loss history, or any other variable.
• Published RTP (return to player) percentages represent the theoretical long-term average return for each game and do not guarantee returns in any individual session.
• In the event of a technical fault, disconnection, or game error during a live game session, r789's technical team will investigate and apply the outcome that best reflects what would have occurred had the error not taken place. r789's decision in such cases is final.
• Sports betting markets at r789 are governed by individual market rules published within the sportsbook section. Where results are disputed, r789 relies on official governing body results (e.g., PCB for PSL, ICC for international cricket) as the definitive source.
• Collusion, match-fixing, use of automated betting software, or any form of advantage play that exploits game errors is strictly prohibited on r789.

r789 reserves the right to suspend, restrict, or permanently close any player account, and to withhold, void, or confiscate any balance or winnings, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to pass KYC verification or submission of fraudulent, forged, or misleading documentation.
• Detection of duplicate account registration, whether by the same person or by coordinated groups.
• Evidence of money laundering, fraudulent payment activity, chargeback abuse, or use of stolen payment credentials.
• Evidence of collusion, bonus abuse, systematic exploitation of game errors, or use of prohibited betting software.
• At the player's own request — for responsible gaming purposes, players may request voluntary self-exclusion or permanent closure at any time without providing a reason.

Where an account is closed due to a breach of these Terms by the player, r789 may retain any balance in the account as a partial offset against losses incurred by the platform due to the breach. Where closure is initiated by r789 for administrative or compliance reasons unrelated to player misconduct, any verified real-money balance will be returned to the player via the original deposit method.

r789 is committed to promoting responsible gaming among all registered players. Online gaming is intended as a form of entertainment and should not be used as a source of income, a method of recovering debts, or a coping mechanism for personal difficulties.

r789 provides the following responsible gaming tools, accessible at all times from within your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your r789 account. Once set, limits take effect immediately. Requests to increase limits are subject to a 7-day cooling-off period.
• Loss Limits: Set daily, weekly, or monthly maximum loss thresholds. r789 will prevent further wagering once your limit is reached within the defined period.
• Session Time Reminders: Receive automated notifications at specified intervals reminding you of the time spent in your current gaming session.
• Cooling-Off Period: Temporarily suspend your r789 account for a period between 24 hours and 6 weeks. During a cooling-off period, you cannot log in, deposit, or wager on r789.
• Self-Exclusion: Permanently close your r789 account with immediate effect. Self-exclusion cannot be reversed once applied. Your r789 account cannot be reopened after permanent self-exclusion.

If you are concerned about your own gambling behaviour or that of someone close to you, please visit the r789 Responsible Gaming page for full guidance and support resources. r789 encourages all players experiencing difficulty to use available tools immediately — do not wait until the problem becomes serious.

The following activities are strictly prohibited on the r789 platform. Engaging in any prohibited activity may result in immediate account suspension, balance forfeiture, and reporting to relevant authorities:

• Registering more than one account on r789, or assisting another person in doing so.
• Providing false, misleading, or unverifiable registration information.
• Using the r789 platform for money laundering, fraud, or any activity that violates applicable anti-financial crime legislation.
• Exploiting software bugs, game errors, or technical glitches on r789 for financial gain.
• Using automated betting scripts, bots, artificial intelligence tools, or any software that gives an unfair advantage in game outcomes or betting markets.
• Colluding with other players, game operators, or r789 staff to influence game outcomes.
• Making deposits or withdrawals using payment methods not registered in your own name, or facilitating payments on behalf of other r789 players.
• Accessing r789 from a jurisdiction where online gaming is explicitly prohibited and where such access constitutes a criminal offence under local law.

All content on the r789 platform — including but not limited to the r789 name, logo, website design, game graphics and interfaces, promotional materials, software, text, and data — is the intellectual property of r789 or its licensors and is protected by applicable international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the r789 platform solely for your personal entertainment as a registered player. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from r789 without prior written authorisation from r789.

To the maximum extent permitted by applicable law, r789 and its directors, employees, agents, licensors, and service providers shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the r789 platform.
• Loss of profits, wagering funds, or potential winnings resulting from technical failures, service interruptions, or third-party payment processor delays.
• Losses arising from your reliance on information provided on the r789 platform, including published RTP data, odds, or promotional terms.
• Damages arising from unauthorised access to your r789 account where such access results from your failure to safeguard your login credentials.

r789's total aggregate liability to any player in respect of any claim shall not exceed the total amount deposited by that player into their r789 account in the 30 days preceding the event giving rise to the claim.

The collection, use, storage, and sharing of personal data submitted to r789 during registration, KYC verification, and general platform use is governed by the r789 Privacy Policy, available at r789.bid/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and forms part of the overall agreement between you and r789.

By registering on r789, you consent to the processing of your personal data in the manner described in the Privacy Policy, including for the purposes of identity verification, fraud prevention, regulatory compliance, and customer support communications.

r789 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, r789 will notify registered players via the email address or mobile number on file, or through a prominent notice on the r789 platform, at least 7 days before the changes take effect — except where changes are required immediately by regulatory directive or legal obligation.

Your continued use of the r789 platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the r789 platform and may request account closure in accordance with Section 9 of these Terms.

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which r789 holds its international gaming license. Any dispute arising out of or in connection with these Terms — including disputes regarding the existence, validity, breach, or termination thereof — shall be subject to the exclusive jurisdiction of the courts or arbitration bodies of that jurisdiction.

In the first instance, all player complaints and disputes should be directed to the r789 customer support team via live chat or the support email. r789 aims to resolve all complaints within 5 business days of receipt. Where a complaint cannot be resolved internally, players may refer the matter to the dispute resolution mechanism provided under r789's gaming license.

For any questions, concerns, or formal complaints relating to these Terms and Conditions, or to any aspect of your r789 account or the services provided by r789, please contact us through the following channels:

• Live Chat: Available 24/7 via the r789 platform for logged-in players. Average first response under 5 minutes.
• Support Email: [email protected] — responses within 2 hours during Pakistan Standard Time business hours.

r789 is committed to addressing all player queries promptly and fairly. Our Pakistani-fluent support team is available around the clock, including on all Pakistani public holidays and during peak periods such as PSL season.